Consent and Complaints

Hi, I'm Bobby and this is Max

Bobby

Max

Hello! ????????

And we work at Resilience Enterprises.

Bobby

So today we just wanted to chat about when we meet people for the first time.

Bobby

Max

Because our job is to help people and their teams see how they can live their best lives.

Max

So sometimes we have to ask them some questions.

Max

So let's say we had Jerry. And Jerry came to visit us.

Max

And we've never met Jerry.
What kinds of things would we ask him, Bobby?

We would ask Jerry what he wants. That's important.

Bobby

We would also let Jerry know that if maybe we aren't doing something that he likes, he can tell us or he can tell other people.

Bobby

Max

So that's like making a complaint, isn't it?

Max

Why is it important for somebody to be able to make a complaint?

Because if someone isn't doing something that they like, or something isn't working for them, there are ways to tell other people and maybe get something done about it.

Bobby

Max

So they can talk about it!

Yep ????

Bobby

Max

That's good to know. 
So could they talk to me? 

They could talk to you!

Bobby

Max

Who else could they talk to?

They could talk to their worker. 

Bobby

Max

So if Jerry came in to an appointment with a support worker, he could talk to his support worker?

Yes! Or Jerry could talk to his guardian or family.

Bobby

Max

So there's actually a few people.
A support worker.
A support coordinator.
A family member.
Or even a friend?

Yeah!

Bobby

Max

Are there any organisations Jerry could talk to?

Yes! So obviously there's the NDIS. 

Bobby

Max

So that's the organisation that pays for our jobs. And some other people's jobs too, doesn't it?

???? Yep!
Or there's a few advocacy services around.

Bobby

An advocate is someone who can take the complaint on your behalf. 

Bobby

Max

So if Jerry had a problem and didn't want to talk to someone who's paid to work next to him, he could talk to an advocate, couldn't he?

Yes, he could!

Bobby

Max

And we have a list of advocates, don't we? Because it's a lot to remember.

Max

I wonder if it's always okay to ask us, like if people don't remember something because it's easy to forget? ????

It is okay to ask us. ????
That's about their right as a person. 

Bobby

Max

Yeah, because rights are important.
A right is when someone listens to us. ????

Max

And they think about what's important for us. ????

Max

And what we're allowed to do and what we CAN do - as grown-ups or as young people as well.

Max

Is there anything else that we need to think about?

I think that's it. 
Also if something happens outside of us... always talk about it. ????

Bobby

Max

And if people have any questions they can ask us, or any of the other people that we talked about. 
????‍♀️????????‍♂️

They can!

Bobby